terms of service
Last updated: 2026-05-11. Operated by Synthetic Smarts LLC d/b/a Synsmarts.
These terms govern your use of synsmarts.ai, the Synsmarts platform when launched, and the SMS messaging program described below. By using any of these, you accept these terms.
who we are
Synthetic Smarts LLC, doing business as Synsmarts. A Wyoming limited liability company. Contact: [email protected].
the website
The website at synsmarts.ai is informational. No account, no payment, no personal data is collected from casual visitors beyond standard server logs. See /privacy for details.
the platform (when launched)
Synsmarts is a managed application hosting platform built around AI coding agents. When the platform launches, separate service-specific terms (a Master Services Agreement, Data Processing Agreement, and Acceptable Use Policy) will apply to platform tenants. Those terms are not yet in effect because the platform is not yet open to customers.
refunds (platform tenants, when launched)
These refund terms apply to platform charges once the Synsmarts platform is open to customers. They do not apply to the informational website, which has no payment surface.
eligibility window
You may request a refund of a platform charge within 60 days of the charge date. Requests submitted after 60 days are out of the standard window. We may still accommodate older requests at our discretion; we are not obligated to.
what is refundable
Refunds are available on the base subscription portion of an invoice (monthly or annual plan fees). For annual plans cancelled mid-cycle, refunds are pro-rated by the number of unused days: refund = annual_price × (days_unused / 365).
what is not refundable
- Consumed overage usage — compute, storage, or network used above your plan's base allocation.
- One-time setup fees and migration assistance fees.
- Promotional credits applied to your account.
how to request a refund
Log in to your customer dashboard, open the invoice, and use the "Request Refund" option. Select a reason, enter the amount, and submit. Refund requests submitted by team members require the owner, admin, or billing team role; the developer role cannot request refunds.
review process
All customer-initiated refund requests are reviewed by a Synsmarts operator before any refund is issued. Routine refunds are typically resolved within a few business days. Refunds above an internal threshold receive a second operator's review to prevent processing errors and fraud — this two-person review is for our own controls; it does not delay your refund beyond the standard review window.
how refunds are paid
Refunds are issued back to the payment method used for the original charge, via our payment processor. Refunds processed within 120 days of the original settlement are returned electronically; older refunds may require an alternative method (e.g., ACH credit) and may take longer.
team ownership changes
If your team's ownership is transferred while a refund request is pending, the request is not affected by the transfer. Refund eligibility is tied to the cardholder of record at the time of the original charge.
disputes (chargebacks)
If you initiate a chargeback with your card issuer, that dispute is handled through your card network's process and bypasses the refund flow described above. We may respond to the chargeback through the standard merchant dispute path.
sms messaging program
Synsmarts operates an internal SMS notification program for our own staff using a registered US A2P 10DLC campaign. The information below describes that program, as required by US carriers and Twilio.
program description
One-way and two-way operational alerts (incident notifications, on-call escalations, acknowledgement prompts) sent to Synsmarts internal staff who are on the on-call roster. This program is not used for marketing, sales, or any communication with external customers, prospects, or members of the public.
how recipients opt in
Recipients are Synsmarts staff who provide their mobile phone number during employee onboarding for the explicit purpose of receiving operational alerts, and whose number is added to GoAlert (our on-call platform) by a Synsmarts administrator. Opt-in is a precondition for receiving SMS alerts; staff who do not opt in are notified through other channels (Slack, email) instead.
message frequency
Variable, driven by operational events. Typical volume is fewer than 10 messages per recipient per month. Volume can spike during platform incidents.
sample messages
[Synsmarts] P1: ClickHouse cluster degraded. ACK at https://goalert.example/...
[Synsmarts] Reminder: incident #1234 escalating in 5 min. Reply 1 to ack.
opt-out
Reply STOP to any message to unsubscribe immediately. After unsubscribing, you will receive a one-time confirmation message and no further messages from this number. Reply START or UNSTOP to resume messages.
help
Reply HELP to any message for assistance, or contact [email protected].
carrier and rate disclaimer
Message and data rates may apply. Message frequency varies. Mobile carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, Cricket, MetroPCS, and others.
privacy
Phone numbers used in this program are handled per /privacy. They are not sold, rented, or shared with third parties for marketing.
acceptable use
- Don't use the website or the platform for anything illegal.
- Don't attempt to disrupt, exploit, or reverse-engineer it.
- Don't send abusive content, spam, or malware.
- Don't impersonate Synsmarts or another person.
changes to these terms
We may update these terms. The "last updated" date at the top reflects the most recent change. Material changes will be announced on this page.
warranty and liability
The website and any SMS notifications are provided "as is" with no warranty. To the extent permitted by law, Synsmarts is not liable for indirect, incidental, or consequential damages arising from use of the website or the messaging program.
governing law
These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws principles.